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Spiredream first started trading in 1996.
We have grown into the company that we are today by always putting our customer's first.
Since being in business we have always tried to carry a large range of competitively priced computer peripherals backed
with a personal service and support when you the customer most needs it.
Rest assured when you buy anything from us either through eBay or direct be aware for your own piece of mind that we are
members of the following major organisations. |
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A |
All products advertised are subject to availability. |
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B |
Spiredream Trading give no assurance as to the mutual compatibility
of components sold on any single invoice. |
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C |
All Product images are for illustrative purposes only and may or may
not represent the actual product sold. |
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D |
Spiredream Trading remains the full owner of all goods shipped to
the buyer until the Spiredream Trading has been paid in full. |
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E |
Good sold by Spiredream Trading are not sold on a trial basis. |
| F |
All purchase with "Buy it now" must be received within 10 working days |
| G |
Spiredream Trading does not accept responsibility for the loss of any software
or data stored on any system or storage media handed
to Spiredream Trading for inspection, repair, upgrade or
other. |
| H |
Spiredream Trading does not accept responsibility for any failures to the buyers
components within its possession, unless these have
been damaged by Spiredream Trading. |
| I |
Spiredream Trading accepts the responsibility of incorrectly dispatched goods (i.e goods not matching the specification
displayed on the
accompanying invoice) if notified to, and agreed by, Spiredream
Trading within 7 working days of receipt. |
| J |
Spiredream Trading agrees to pay the dispatch charges of the correct goods.
Spiredream Trading does not accept any consequential loss
to the consumer during this period and offers no
compensation
for such. |
| K |
Spiredream Trading aims to dispatch all item(s) within 24 - 48
hours of payment being received. |
| L |
The prices payable for the Goods that you
order are clearly stated. If, by mistake, Spiredream Trading has under-priced any of the Goods Listed, we will not be liable to
supply those Goods to you at the stated price, provided that
it notifies you before it dispatches the Goods concerned. |
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M |
Some of the information displayed
about the products on
the sale! May
have been provided by third parties who are not
related to Spiredream ("Third Party Information").
Spiredream is not in any way responsible for
incorrect information given for the item and
therefore does not guarantee the quality or accuracy of any Third Party Information. |
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N |
This website may also contain links to websites operated by third parties (“Third Parties”) who are not related to
Spiredream (“Third Party Web Sites”). These links are
provided for convenience only and do not represent any
endorsement or approval by Spiredream of those Third Parties or the information, products or services displayed or offered on the Third Party Web Sites. |
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A |
All purchases are sold with one of the following
conditions. |
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1. |
All purchases sold as "No Warranty" are sold as
seen and are purchased, with out any guarantee
of any kind. |
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2. |
All purchases sold as "30
Days Return To Base"
are sold with a 30
days return to base
warranty. |
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3. |
All purchases sold as "12 Months Return To Base"
are sold with a 12 months return to base
warranty. |
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4. |
All purchases sold as "6 Months Return To Base"
are sold with a 6 months return to base
warranty. |
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5. |
All purchases sold as "3 Months Return To Base"
are sold with a 3 months return to base
warranty. |
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6.
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All other purchases other than stated above will
be stated before time of purchase and will be
stated clearly within
the auction or buy it now sale details. |
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A |
If you live in the UK and if payment is
Under £20.00 including VAT, We will
accept payments from Un-Verified and
Verified PayPal Accounts. |
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B |
If you live in the UK then we will accept
payments from Verified Paypal accounts for any
amount. |
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C |
In certain instances, if you provide proof of ID
by the way of a Utility bill, Passport or
drivers Licence faxed to us on
+44
01367 244557 or emailed to us
we can then accept payment from an un-verified Paypal accounts. |
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D |
If you live outside the UK and your account is
Verified we will despatch your item within 24-48
hours from payment received. |
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E |
If you are outside the UK, we will only accept
payment from a Verified Paypal member, if your
account isn't Verified,
then you will be asked for a alternate, method
of payment. |
| F |
If we receive a payment by Paypal, we will
only despatch to the "Delivery Information
Address" stated by Paypal, No
Exceptions. This is to protect you. |
| G |
We reserve the right to reject any Paypal
payment for any reason. |
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A |
We also accept payment by cheque, but we do have
to allow a 5-7 working day, clearance period
with our bank - No Exceptions. |
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B |
If payment is made by cheque, if the cheque is
returned to us as "BOUNCED" or UN-CLEARED"
during the clearance period (which
can take up to 30days), we reserve the right to
pass on any bank charges incurred by us, to
which is payable by the buyer. |
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C |
If any payment is returned to the buyer for any
reason, after the buyer is in receipt of goods,
Spiredream Trading
reserves the right to use a debt collection
agency, to collect any un-cleared funds, for
payment in full, this applies to any payment
method including |
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1. |
Paypal Payments |
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2. |
Cheques
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3. |
Postal Orders |
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4. |
Cash |
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5. |
Bank Transfer |
| D |
Any fees incurred by Spiredream Trading, for collection of un-paid funds to
Spiredream Trading will be passed to the buyer,
this includes, Agency fees, court fees,
Solicitors fees, carriage fees, including any
other expenses incurred by
Spiredream Trading. |
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A |
When receiving deliveries by courier,
you will be asked to sign for the as
"Goods received in good condition". If
you are unable to
check the contents of the package at time of delivery, please
sign for the parcel as "UNCHECKED". Failure to
do so will
invalidate any warranty claims that you make thereafter. |
| B |
If you
deliberately fail to take delivery of the goods (otherwise than by reason of
circumstances under control of Spiredream
Trading) then without prejudice to any other right or remedy
available to Spiredream Trading,
Spiredream Trading may |
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1. |
Store the
goods until actual delivery and charge you for reasonable costs
(including insurance) of storage. |
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2. |
Sell the
goods and (after deducting all reasonable storage and selling
expenses) account to you for any excess over the price you
agreed to pay for the goods or charge you for any shortfall
below the price you agreed to pay for the
goods. |
| C |
Should any
item be returned to Spiredream Trading, due to an incorrect address being given
by the buyer, the buyer will be
responsible for paying an return carriage fees due, before any
item/s are re-despatched.
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| D |
Spiredream Trading, take no
responsibility for an incorrect address being given by
the buyer |
| E |
For Courier deliveries, if an order is transit and the buyer requests
re-direction of their order, this will only be authorised by Spiredream Trading,
a re-direction fee will apply, this fee must be paid in full, before Spiredream
Trading are able to re-direct any orders in transit. |
| F |
For Courier deliveries, they will attempt delivery twice, on two consecutive
working days, after which the buyer will need to contact the courier to arrange
for a suitable delivery day, alternatively the buyer can also collect the order
from their local courier depot. |
| G |
If
after 5 Working day the order has not been collected from the local courier
depot, the order will be returned, automatically
to Spiredream Trading. The full shipping cost would be charged
for re-despatch. |
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| A |
All returns
must be paid for by the customer |
| B |
Faulty
products are to be returned at the buyers expense, via an insured courier,
Spiredream Trading does not accept any responsibility
for any loss for un-insured returns. |
| C |
Spiredream
Trading do not operate an advance replacement procedure. |
| D |
Spiredream
Trading accepts no responsibility for any consequential loss caused to the buyer
for the receiving of faulty goods. |
| E |
If your product develops a fault,
provided the product is within the warranty period. you are entitled to a warranty
repair or replacement. If
your goods are returned as faulty after 28 days of
shipping we reserve the right to return the product
to the
manufacturer for repair or replacement. If this should happen
please note normal turnaround time is 21 working
days but it
could take up to 6 weeks for repair or replacement. |
| F |
Spiredream
Trading cannot accept any returned goods found to fall into one or more of the
following categories: |
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1. |
The goods are
in some way physically damaged by the buyer and from wear and tear, damage
caused by accident, natural disaster,
intentional or accidental misuse, abuse, neglect or improper
maintenance, or use under abnormal conditions; damage caused by an
external electrical fault or any accident; damage from third
party software or from virus(es) |
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2. |
The
warranty/serial label is found to have been tampered with or torn |
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3. |
The goods are
found not to have been sold to the customer by Spiredream Trading. |
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4. |
The goods are
outside the warranty limit. |
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5. |
The goods do
not have a corresponding RMA number displayed
clearly on the item(s). |
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6. |
The goods
returned to Spiredream Trading, that have inadequate packaging will be returned
to the buyer at the buyers cost. |
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7. |
Items with
bent or broken pins or connectors are deemed user error and are not covered
under the manufacturer's warranty. |
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8. |
A reduction
in battery life over time is deemed normal, and is not covered under warranty. |
| G |
All products
that use batteries, including lithium batteries have a limited number of charge
cycles and eventually the battery life
will start to shorten, which may result in the battery needing
to be changed. Battery life and number of charge
cycles vary
by use. This means that we are only able to offer a 60-day
warranty period on items that have developed
problems with
their batteries. The 60-day battery warranty period does not
count on refurbished items however, as
refurbished items may already have a reduced battery life |
| H |
Before
returning the items, please do the following: |
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1. |
Ensure you
have included everything the item(s) came with
(e.g. manuals, driver disks, cables etc.) |
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2. |
Package the
items securely. |
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3. |
Write the RMA number. clearly on the outside of the packaging. DO
NOT write it on the box/packaging the product
came in. |
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4. |
We recommend
that you send the items back with a service that records the delivery and gets a
signature from us upon delivery. |
| I |
Testing your item(s) - When we receive returned item/s we
will test them as quickly as possible. We endeavour to test and
resolve all
returned items within a maximum of 10 days; however our usual
turn around time is within a week. If your
items are
tested as faulty we will do the following:- |
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1. |
If the item(s) are discontinued, we will offer a replacement
of equal or better specification, or a refund representing
the current value of the item
at our discretion. |
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2. |
If the item(s) is/are found to be working, we will return
them to you. A return carriage fee will apply and there may
be a testing fee of
£12.00. |
| J |
Unwanted goods - You have the right to cancel the contract at any time up to the
end of 7 working days, after you receive the goods.
The goods must have been kept in perfect condition and no seals broken. Should
the item not be fit for re-sale (in original New
condition, un-used and un-opened), including computer software which has been
unsealed by the buyer, or for consumable goods of
which you may not return the goods, unless the goods are faulty. |
| K |
A 15%
restocking fee may apply to returned goods (N.B. This "does not" apply to faulty
goods) |
| L |
An RMA number must be obtained before any item
is sent back
to Spiredream Trading. To return a product, please
email Spiredream Trading
at emma.spiredream@btconnect.com |
| M |
When
Spiredream is ready and willing to deliver the goods, and requests the buyer to
take delivery, if the buyer does not take
delivery of the goods within a reasonable time after such
request, he is liable to the seller for any loss occasioned
by his/her
neglect or refusal to take delivery, and as such is liable for a
reasonable charge for the care and custody of the goods. If a
delivery request is rejected by the customer, a letter will be
sent specifying that the goods are ready for collection, the
address the goods can be collected from and cost of handling,
delivery etc., also the customer will be informed that
the
goods will be only be held for 3 months after which time they
will be disposed off. |
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A |
Buyer pays actual postage charged. |
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B |
We ship to the UK only,
unless stated otherwise. |
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C |
A small fee is included in the postage to cover packaging materials. |
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D |
We will combine postage on multiply purchases. |
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E |
Buyer pays all
postage cost's when returning goods, unless
agreed prior to returning goods. |
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BUSINESS POST |
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F |
Insured for full amount of item. |
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G |
Guaranteed before 5.30pm next day If payment is received by 2.30pm. |
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(No weekend delivery). |
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IMPORTANT - PLEASE READ |
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I |
Signature on delivery. Please ensure that someone is available all day to take delivery. We will not be held responsible for un-delivered parcels and if un-delivered customer will be charged again for delivery. |
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Postcodes: BT . IV . HS . KA . TR . ZE . IM . JE . GY . KW
. PO . AB . KA . KW . DD . DG . PH . HS
. TD ML will be charged extra (please check before bidding). |
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Full Tracking Available |
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COLLECTION |
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K |
The buyer can collect from our premises between Monday - Friday 9.00 - 5.30pm. |
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Contact via email or phone to arrange a convenient date/time. |
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UN-INSURED DELIVERY OPTION |
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M |
If you decide to take an uninsured
delivery option, then this is at Your
own risk and
Spiredream Trading
will not refund or replace any lost or damaged items. |
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A |
If you need to contact us for any reason
then please do so via the following
options found below!
We will respond to all email queries as
soon as possible **Emails sent over the
weekend will be answered Monday** as we
work normal office hours (Monday to
Friday 9am - 5.30pm)
Please quote the Auction item number
when contacting us. |
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1. |
Email: (This Will Open Your
Email Client Software)
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2. |
Address:
PO Box 2323, Faringdon,
Oxford,
SN7 7WA |
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3. |
Telephone 01367 244557 |
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4. |
Fax 01367 244043 |
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Thank you for looking
GOOD LUCK WITH YOUR BIDDING ! |
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